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Originally Posted by Church
Yea, what Seaver said. Whip out your contract (which I hope you signed one), pull out some key points about the quality of their work, go there in person, and lay it straight.
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Agreed! I've heard that most of the time the contractors loose the court battle due to how bad the quality of their work is. Thus the contractors will normally want to resolve the situation outside of court. Plus, TAKE PICTURES! Take pictures of EVERY MINOR DETAIL of EVERY MINOR THING WRONG! If they don't believe you when you tell them how bad their job is, or if things actually do go to court, then you have solid proof. It's that type of proof that wins the court cases. Also write down every date and time, or the range of dates and times if it was a longer project, that you remember speaking with them or them working on your project. Then record the date, time, and person you speak with, what the conversation was about, and what they said their solution to your problem is every time you talk with the company. Evidence like that helps the court case as well, since they can't come back and say they never told you such and such about fixing the problem.