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Originally Posted by firebirdta
I'm not sure where people are getting the figure that $450 isn't a lot for a TFT/LCD monitor. (It'd be interesting to see the cost figures) I highly doubt that many companies are losing money on these items, though. To say that the quest for perfection is inconsiderate to the companies or corporations involved is opening up the door for poor worksmanship and service. Samsung has been very good in getting me a great product, exactly as they should be.
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We're talking about a good-quality 17" TFT; Poor quality (less warranty, lower specs) models typically cost some 350 to 400 Euros over here, while higher quality (better specs) TFTs can go up to 550 or even 600 Euros. Most hover around the 450 mark. So no, it's not a lot of money for a 17"-er.
Samsung probably makes some 100 Euros of profit on those 450 Euros screens, but that quickly goes down the drain when they have to swap and throw away monitors over dead pixels. It's simply a huge liability; that's why they have the 'X dead pixels' warranty.
Furthermore, I know a lot of shops have the following policy over here: If you pay an extra amount of money (15-45 Euros), they'll check the screen for dead pixels before you take it home. If you do not pay this, the warranty of the producer comes in, and they simply won't swap it. We are one of the exceptions in that we take them back within 8 days regardless of the complaint (including dead pixels) - but that's *our* warranty, and costs *us* money, as I've explained previously.