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As another employee of CompUSA right now, I'm gonna chime in with Storm. We might not have the world's best return policy or corporate policies, but I'll guarantee you that we have the most knowledgable staff of any major electronics store. At least 60% of the salesmen at our store are either in college for graduated from a technical field (CompSci, Computer Engineering, etc).
If we're arrogant, its probably because of the questions we get. I had a lady come in and ask for a firewire cable. I show her where they are and after further questioning she tells me its for a printer. Printers don't take firewire, only USB or parallel. Turns out she didn't recognie the square USB Type B connector and just assumed it was firewire. On the surface it seems like she knew what she was talking about, but she was really clueless.
As far as our information policies go, I don't exactly agree with them, but I'm getting paid to enforce them. I don't personally work at a cash register, but any customer making a purchase over 400 dollars or so has to fill out their name/address/phone on a sales slip. I have no clue what they use this information for, with the exception that they claim not to do any direct marketing with it. I've only had a few customers complain, but if I tell them some line about warranty information (which i don't know if its true or not) usually calms them down.
My one piece of advice to someone shopping there, don't go there to make a purchase unless you want to get the extended warranty. At least at my store, it'll make everyone's lives involved easier.
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