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Originally Posted by Dragonlich
Do you have any proof that Samsung sends refurbished monitors *with a dead pixel* to people? I very much doubt that, because that'd be really, really bad for their reputation.
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I know that the replacement monitor I was sent was not perfect. It may have been sent out this way, or it may have been damaged in shipping. There's really no way to tell.
As for this "quest for perfection," I expect companies to make a quality product. If that's going to raise the cost of the product, so be it. To me, having a dead pixel in a brand new monitor is like having a scratch in a brand new car. A lot of people wouldn't care about, or even notice, such a small imperfection. But then there are a lot of people who would and do care about this. I'm not sure where people are getting the figure that $450 isn't a lot for a TFT/LCD monitor. (It'd be interesting to see the cost figures) I highly doubt that many companies are losing money on these items, though. To say that the quest for perfection is inconsiderate to the companies or corporations involved is opening up the door for poor worksmanship and service. Samsung has been very good in getting me a great product, exactly as they should be.