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quadro2000 · 08-18-2004, 10:57 AM

8/18/04, 9 AM

Oh how gross.

Today is one of those really humid days. The temperature is only in the low 70s, but the humidity is at 91% and I can really feel it. I just got in to work, and my undershirt is damp. I feel disgusting.

The annoying part about it is that as I was leaving the house, the bus drove right past me. I waved my arms around helplessly, trying to get his attention, but instead he pretended like he didn’t see me. I understand that if I’m not at the stop, he has no obligation to stop for me. But he could have been a nice guy if he had wanted to.

It’s days like this that I miss Pierre. He used to drive the bus in the mornings. And he knew our names, and always said hello, and was a great guy. One morning, we were getting ready to drive in to work. As we were walking to the car, Pierre saw us coming out of our house, and stopped the bus – in the middle of the street – to ask us if we needed to be picked up. Now THAT’S exemplary service.

Oh, and he used to wave at our kitties if they were in the window when we left.

I think I’ll call the bus company and ask what happened to Pierre.

hang on...

Okay, so the woman at Customer Service tells me he now drives a different bus line. Damn! Well, I just wrote a praise letter to the bus company. I should have done it a long time ago - he deserves it. But I'm also kinda hoping he reads the letter and switches his route back.

Writing praise letters is always a good thing. I try to write one whenever someone gets "customer service" right. I've done it for the cable company, for the phone company, even for a random employee at Staples who helped me load a file cabinet into my car. They take 20 minutes of my time, and often it can help somebody get a promotion, or at least a moment of recognition at a staff meeting. Plus, it also gives my complaint letters more credence - the woman at Time Warner, for example, knows me now, as I've written two praise letters. When I had a complaint, she called me, updated me on the employees I praised in the past, and then addressed my complaint.

08-18-2004, 10:57 AM	#7 (permalink)
quadro2000 All Possibility, Made Of Custard Location: New York, NY	Damp 8/18/04, 9 AM Oh how gross. Today is one of those really humid days. The temperature is only in the low 70s, but the humidity is at 91% and I can really feel it. I just got in to work, and my undershirt is damp. I feel disgusting. The annoying part about it is that as I was leaving the house, the bus drove right past me. I waved my arms around helplessly, trying to get his attention, but instead he pretended like he didn’t see me. I understand that if I’m not at the stop, he has no obligation to stop for me. But he could have been a nice guy if he had wanted to. It’s days like this that I miss Pierre. He used to drive the bus in the mornings. And he knew our names, and always said hello, and was a great guy. One morning, we were getting ready to drive in to work. As we were walking to the car, Pierre saw us coming out of our house, and stopped the bus – in the middle of the street – to ask us if we needed to be picked up. Now THAT’S exemplary service. Oh, and he used to wave at our kitties if they were in the window when we left. I think I’ll call the bus company and ask what happened to Pierre. hang on... Okay, so the woman at Customer Service tells me he now drives a different bus line. Damn! Well, I just wrote a praise letter to the bus company. I should have done it a long time ago - he deserves it. But I'm also kinda hoping he reads the letter and switches his route back. Writing praise letters is always a good thing. I try to write one whenever someone gets "customer service" right. I've done it for the cable company, for the phone company, even for a random employee at Staples who helped me load a file cabinet into my car. They take 20 minutes of my time, and often it can help somebody get a promotion, or at least a moment of recognition at a staff meeting. Plus, it also gives my complaint letters more credence - the woman at Time Warner, for example, knows me now, as I've written two praise letters. When I had a complaint, she called me, updated me on the employees I praised in the past, and then addressed my complaint.