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I think they only have two returns registers open precisely so that they can pile up people behind you, making you feel self-conscious about not accepting whatever the policy dictates. Sure, there were people who came in, bought something, used the shit out of it, and tried to get a refund. There were people who came in with expensive products I'd never seen before, claiming they'd gotten them at that store, with no receipt or other proof of purchase. Sure, you save a little pocket change by shopping at Home Depot, or Best Buy, or Wal-Mart.
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I know we like to think of small stores as being great, but I've had an extremely shitty experience with one. It was a music store. I bought a Wah pedal ($130) that broke 3 days later. I brought it back with the receipt. The guy checked it and agreed that it was broken. He called up the owner to ask what to do. The guy told me to come back some other time so he could personally check it out. It broke in 3 days after being used with extreme care. I was getting pissed off at this point, so I asked for an exchange. Of course they don't have any other wah pedals. The next alternative was store credit. Unfortunately, because it's a small store it doesn't have jack shit. Finally I just asked for a refund, and was turned down. Apparently they are strictly no refund. Not that they ever mentioned this when I bought it. Eventually I ended up talking to the owner on the phone. He started accusing me of breaking it, then he said he'd call the police if I didn't leave. So I handed the pedal to the cashier and left the store.
I ended up calling the bank and trying to fix it through them. They credited me the money, but they have to investigate the store to prove that I am supposed to keep it. What does this mean? Basically I'm out $130 until they investigate it (Which will probably happen some time between 2006 and the apocalypse).
And all of this could have been avoided had the owner not been an asshole. Yay for mom and pop shops!
