Originally Posted by firebirdta

If you can't get BB to replace it, call up Samsung's customer support and demand that the problem be fixed. If the person you talk to says they can't help you, ask to speak to their supervisor and continue to do this. Be persistent until you get to someone who is willing to help you. I'm on my 3rd SyncMaster 173s and the previous two had only three and one dead pixels. I've simply demanded perfection and my current monitor has zero dead pixels. Don't give up. Hopefully everything works out for you.