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raeanna74 · 08-17-2004, 05:32 PM

Yes Complain. If one person "can't" help you then ask to talk to their supervisor. Perseverance can be rewarded. If nothing else they might be willing to alter their fees, especially if you have kept a record of the service. Then also you can complain to the BBB and any other consumer protection agency you can find. Make enough noise and they will do SOMETHING to appease you. Write letters. LOTS of them complaining about the terrible service. BAD rap from a customer damaged their business much more than any good word of mouth. They've got to do SOMETHING to appease the customers so that they don't get quite so much bad advertizing.

I've dealt with AT&T on a deal where they failed to provide service. In the end they dropped some of the charges and lowered the others by 2/3rds. I'm still sick of their customer service because getting all that finalized actually took me a couple years dealing with them and their letters back and forth. I actually refused to pay, sent them a letter with an explanation, as well as called repeatedly. It costs for them to report to the credit agencies so if they can get the money without it they will. Plus you can always clear it off your credit report by paying things. You can also send an explanation to the credit agencies explaining your reasons for not paying and that you are still debating the charges with the company. They will at least put an explanatory note on your credit report saying that it's in the process of being resolved.

In the end - don't give up. Complain - Constantly. Maybe too if you call their customer service, ask for the name of the representative that you start talking with and use your cell phone. When the service cuts out on you then call back, ask for the same person and remind them who you are, what your complaint is, and how this was prime example. Keep doing it until they do something for you. Maybe they'll get sick of being bugged.

08-17-2004, 05:32 PM	#19 (permalink)
raeanna74 I'm not a blonde! I'm knot! I'm knot! I'm knot! Location: Upper Michigan	Yes Complain. If one person "can't" help you then ask to talk to their supervisor. Perseverance can be rewarded. If nothing else they might be willing to alter their fees, especially if you have kept a record of the service. Then also you can complain to the BBB and any other consumer protection agency you can find. Make enough noise and they will do SOMETHING to appease you. Write letters. LOTS of them complaining about the terrible service. BAD rap from a customer damaged their business much more than any good word of mouth. They've got to do SOMETHING to appease the customers so that they don't get quite so much bad advertizing. I've dealt with AT&T on a deal where they failed to provide service. In the end they dropped some of the charges and lowered the others by 2/3rds. I'm still sick of their customer service because getting all that finalized actually took me a couple years dealing with them and their letters back and forth. I actually refused to pay, sent them a letter with an explanation, as well as called repeatedly. It costs for them to report to the credit agencies so if they can get the money without it they will. Plus you can always clear it off your credit report by paying things. You can also send an explanation to the credit agencies explaining your reasons for not paying and that you are still debating the charges with the company. They will at least put an explanatory note on your credit report saying that it's in the process of being resolved. In the end - don't give up. Complain - Constantly. Maybe too if you call their customer service, ask for the name of the representative that you start talking with and use your cell phone. When the service cuts out on you then call back, ask for the same person and remind them who you are, what your complaint is, and how this was prime example. Keep doing it until they do something for you. Maybe they'll get sick of being bugged. __________________ "Always learn the rules so that you can break them properly." Dalai Lama My Karma just ran over your Dogma.