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Originally Posted by bendsley
You need to make sure the BBB will know EXACTLY what you are trying to convey to them. If they find something of interest, they will launch an investigation and find out what happened.
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Keyword: if
I find that the BBB and Attorney General are utterly useless.
Last Christmas, I shipped an item to a company for repair/replacement and they kept the f'n thing. Never once called me back, contacted me (aside from multiple emails of "It'll be sent out next week"), or sent my item, nothing. They totally stole my shit.
I reported them to the BBB (to which they were registered) AND the Attorney General... multiple times. About once a month I write and report this. They haven't done crap. I've even called the police and they didn't even do anything!
Yet if I were to fly down to this shop, break in, get my item, I'd be arrested. What BS.
While you will probably have better luck in your case, the sad fact in this country is customers (or as they refer to us, "consumers") have very little protection when it comes to fraud or big companies ripping you off, which is why they do it.
Also, your warranty should technically be reset when you get an item serviced. If it's 6 months old and breaks and you ship it in (and it has a 1 year warranty), if it breaks again 8 months later, it'll still be covered, especially if it's the SAME problem.