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bendsley · 08-16-2004, 01:15 PM

What I would tell you to do is call the Better Business Bureau in Miami where Alienware is based out of. You need to do this in writing, by certified mail (to make sure they get the letter). Also, you need to call them and tell them the letter is on its way. Make copies of your invoices, work orders, etc. and mail them with your letter. Make sure in your letter you provide specific information. Provide references to the people you have talked to if you remember, dates, times, etc. You need to make sure the BBB will know EXACTLY what you are trying to convey to them. If they find something of interest, they will launch an investigation and find out what happened. Most business, but not all, subscribe to the BBB, as it can help with marketing, public relations, etc.
Information is provided below for Alienware and the Miami BBB. Good luck!

Alienware® Corporate Headquarters
12400 Southwest 134th Court, Bay 8
Miami, Florida 33186

Corporate Office:
Phone: 305-251-9797
Fax: 305-259-9874
Mon - Fri: 9:00 am - 6:00 pm EST

----------------------------------------------------
BBB Serving Miami, Ft. Lauderdale, and West Palm Beach Areas
WWW: http://www.bbbsoutheastflorida.org
Email: info@seflorida.bbb.org
Phone: (561)842-1918
Fax: (561)845-7234
2924 N Australian Ave.
West Palm Beach, FL 33407

08-16-2004, 01:15 PM	#8 (permalink)
bendsley Professional Loafer Location: texas	What I would tell you to do is call the Better Business Bureau in Miami where Alienware is based out of. You need to do this in writing, by certified mail (to make sure they get the letter). Also, you need to call them and tell them the letter is on its way. Make copies of your invoices, work orders, etc. and mail them with your letter. Make sure in your letter you provide specific information. Provide references to the people you have talked to if you remember, dates, times, etc. You need to make sure the BBB will know EXACTLY what you are trying to convey to them. If they find something of interest, they will launch an investigation and find out what happened. Most business, but not all, subscribe to the BBB, as it can help with marketing, public relations, etc. Information is provided below for Alienware and the Miami BBB. Good luck! Alienware® Corporate Headquarters 12400 Southwest 134th Court, Bay 8 Miami, Florida 33186 Corporate Office: Phone: 305-251-9797 Fax: 305-259-9874 Mon - Fri: 9:00 am - 6:00 pm EST ---------------------------------------------------- BBB Serving Miami, Ft. Lauderdale, and West Palm Beach Areas WWW: http://www.bbbsoutheastflorida.org Email: info@seflorida.bbb.org Phone: (561)842-1918 Fax: (561)845-7234 2924 N Australian Ave. West Palm Beach, FL 33407 __________________ "You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."