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Every brand has their horror stories.
We (part of a rather large chain of computer shops in the Netherlands) had a customer return his computer four times in a month, because the bloody thing wouldn't remain stable. In the end, we simply gave him a new one, build from scratch. Turned out his motherboard was damaged. We also sold a lot of systems with a Radeon chipset on the motherboard - when the customers return with stability problems, we're now replacing them with proper Intel boards, which solves the problems...
Most of the time, everything's fine, but sometimes, everything goes wrong.
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