|
You guys know about Tilted Philosophy?
Outsourcing of order takers may be inevitable but it will be resisted by managers. To have an order center in Colorado or India seems economical for restaurants that are constantly busy, during slow times however the restaurant is basically paying someone to sit in front of a monitor where normally that person would be mopping the floor or doing some other menial labor. What I forsee is that these new off-site call centers will be marketed as time-saving and efficient initially, but then over time during off-peak hours there'll be one person taking drive through orders for two or three restaurants. Americans will be asked to wait for an available operator, people will complain, but they'll still wait and wait and wait and wait idling their cars the whole time. And just because they can pay an Indian a tenth of what an American would earn for the same job don't think the price of greasy consumptables will ever diminish.
|