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I expect to be treated well. You dont have to treat me like royalty, but acting like I dont exist isnt the way to get a tip--and if that happens, I wont hesitate to not tip them.
I expect the food to be well prepared and timely. Again, depending on the restaurant, doesnt have to be perfect, but it shouldnt be dried out junk left over from lunch. As for the time, I can handle it if things take a bit longer as long as I am told up front about it. If it will take too long for my schedule, Ill leave.
Basically, I feel that because I am paying for it, they should make an effort to make it a good experience. Clearly, depending on the restaurant, this experience will be different, but acting indifferent or giving me crappy food will get them no bill.
We've sent food back before and will do it again if its *that* bad. Thats only happened rarely, though.
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"Good people do not need laws to tell them to act responsibly, while bad people will find a way around the laws."
--Plato
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