Basically, whenever something gets taken from your luggage, send a letter to the airline. It has to be a letter, they respond much better to those than emails or phone calls. Even though they claim they're not responsible, there's a pretty good chance they'll respond. I remember once there was a story on some news show, maybe Dateline, about a guy who wrote letters complaining every time he flew. He would usually end up with free flights, bumps to first class, etc.
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