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oh my... you've unleashed a monster.
i've been on a few different sides of the customer service table.
i worked for an airline. air travellers are generally the most pushy, rude, and downright annoying people you can ever deal with. especially when something dosen't go their way (delay, cancellations, etc...) the problem is that customers don't understand all of the rules and regulations that go into some businesses and make their demands based on their wants, not the airline's (or retailer's) needs and abilities. so what it boils down to are a bunch of people who want you to hand them the world, when all you have available is luxembourg.
i've also been on the side of an oem (original equipment manufacturer). where your customers aren't the genral public, but instead other businesses. you'd think that you'd be able to count on these people to have a little more rhyme and reason to their actions. WRONG. businesses are run by people, and people normally revert back to their demanding selves when ordering for their businesses and expect their suppliers to bend over assbackwards to make them happy. it's just like the consumer-retailer relationship, but maginfied and extended to more signifigant sums of money and product. it's a nightmare.
i've discovered through my many experiences with customer service two things: first, i'm damn good at it once i have a firm grasp on the specifics of that particular job, and second, that i truly despise it because of all the mindless games that people try to play with their retailer or supplier to get what they want.
if i had a business, i'd run it completely bullshit free... if a customer didn't pay their bills or make unreasonable demands, they an go elsewhere. for all of my customers that did business straight and on the level, they'd get the best service in the industry. i feel like too many people have taken advantage of weak retailers/suppliers and fucked it up for the rest of businesses out ther who wnat to do it right. i hate the game, but in order to be successful, you have to play it. maybe one day you'll walk into a phred's llama supply store and see how it's done right, but until then, you may all continue to suffer through the pains of everyday business.
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My country is the world, and my religion is to do good.
- Thomas Paine
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