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Interesting replies. I've been in retail for some time as well, so that is kind of why I put this poll/thread up. You guys make some good points, like letting the customer THINK he's right. Like I said in the initial post, if the customer turns stupid on you, though, send him elsewhere, he's not worth the time or effort. But, for those customers that are good repeat customers, you work with them a little. Usually, those are the ones that understand things better, and realize that you're there to make money, not give stuff away. So long as they know they've been treated as a customer and not a paycheck, those types aren't an issue, and you want to keep them happy.
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