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The customer is always right when they want something or want you to do something that would NOT jeopardize themselves or yourself or business. I mean if a customer wants to get a piece of merchandise for $5 when it cost you $25, then he is absolutely wrong. ( i am speaking from experience in a welding and fabrication business with this example) If a customer brings a part in that he needs put back together and he wants you to do it a certaion way and you know it won't work, I suggest to the customer the best way to do it and if he doesn't agree, i do it his way and then when he brings it back to be fixed the second time he is still happy b/c its his fault it didn't work and he doesn't have prob with it. If the customer wants me to do something that would endanger himself or other people i will tell him the reason and refer him to another shop. The customer isn't always right but just make him think he is.
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