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When I used to work in a restaurant we had a saying, "The customer is always right, especially when they're wrong." Basically, when they were wrong, they were borderline belligerent and it was a good idea just to give into them to get them to shut the fuck up and get them out. Perpetuates a shitty attitude, but the alternative is not always pretty. There were times when we actually asked people to leave, regardless of how "right" they thought they were.
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It was like that when I got here....I swear.
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