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I have no idea how to legally terminate the contact - but I do suggest keeping a log of all of the times that the phone service is not working. As a consumer, you have a right to a reasonable service level. If it is not accessible, you are not receiving that for which you are paying.
My personal approach would be to keep the log for a month then cancel the service and refuse to pay any cancellation fees. I would write a letter to the CEO, copying each level of management that gave me grief about the cancellation fees.
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