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The Customer is always right...
Truth or fiction? What do you think?
For me, if you live by that statement, you'll die by it. For the most part, the customer CAN'T always be right. Otherwise, you're going to end up with a lot of customers that will take advantage of this "kindness" and drive you under.
On the flip side to that, the customer should know that you'll stick to your guns policy wise, but will give him a fair shake. You'll honestly listen to his complaints, and do what you can to help him. If you can't do everything he desires, at least he'll know that you listened, cared, and tried. If that doesn't make a satisfied customer, nothing will.
If a customer isn't satisfied then, he's probably a customer you didn't want in the first place.
Now, your thoughts.
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