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Yes, well this "the customer is always right" stuff isn't true. Sometimes the customer is dead wrong. Sometimes the customer is a conniving shithead. Just like in life. But, stupid questions are the inalienable right of the customer, and you have to put up with them. It's not like they're being rude or anything, they just need information.
I have a theory that the customers who really complain obnoxiously are mainly the ones who are out to get something for nothing. Most regular folks who get shafted as customers say nothing -- they just don't come back. Others, like me, will say something politely to get service on track. But if the wait staff or sales people are too incompetent or obtuse to get the hint, _then_ we leave. And don't come back.
Because you can heap all the blame on the sales person or waiter, if you want, but really it's management's fault. They're paying shit wages, or not being careful who they hire, or not supervising the help well, or not training them at all, or all of the above, and the result is crappy service. When you're cutting prices, as a merchant, service is the first thing you cut. In today's get-it-for-the-cheapest price mentality, service in chain retail stores especially in practically nonexistent, except in those departments where there's big money to be made. Go into a typical department store today to buy some casual clothes, and you're on your own. Go into the men's suits department, however, and there's a salesman at your side instantly.
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