Quote:
Originally posted by Derwood
Wow, you're the kind of waiter I hate! You think the customers are all schmucks. You hate being the customer service face of the restaurant. Well guess what: as the waiter, part of your job is the customer service.
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His point is that customers complain a lot about things that are out of the server's control. Customers shouldn't expect the server to change the thermostat because it's cold/hot. For every person who is cold, one is hot. Servers have no control over the lighting at a table. They also don't have a lot of control over the wait times either. At most places as soon as the food is ready it is sent by a foodrunner if the server is doing something else. They don't let orders just sit until the server takes it.
If there is a complaint, you should ask for the manager. They are the ones who are paid to take care of that stuff and they are usually the only ones allowed to do anything about the silly requests customers make.