Quote:
Originally posted by Dragonlich
in short: stop blaming HP, start blaming MS if need to blame anyone at all.
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You're right about the recovery option being simpler and not everyone needing a CD, but here's where I take issue... He called and asked for CD copy of the software he purchased. They should, without question, honor his request. Seriously, it's just bad business to not give the customer what they want. How much does it cost to send out a CD? $5.00? Whatever it is, it's pennies compared to the hundreds of dollars he paid for the machine.
HP should give him the CDs or take their piece of shit machine back. End of story.