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I deal with that B.S. quite frequently. A customer comes in, the OS is toast and I need to rebuild so I ask for the recovery cds which they never made. Now when they get the comp back they get XP fresh, no applications of any sort other then what comes in XP and so I get the third degree of "how am I to open word files? how am I to burn cds? blah blah."
I love the Dell way, XP CD, and CD's for all the other applications that come with the computer, so you can pick and choose and not consume your hdd with junk apps.
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Over Thinking, Over Analyzing
Seperates the Body from the Mind - MJK
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