I've lived for 2 + years above an elderly couple that play the tv set all freaking day and night long. Calling the office gets me no where
I checked my lease - check yours - the lease states reasonable noise is allowed - reasonable is totally subjective. However, document each instance that you have spoken to these people about the noise and the reaction. Then drop a note to the management office with a copy to the tenant.
The management office might care more than mine does..
Good luck
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