Some great info here. I find that I get that sometimes, too, with Comcast cable. Pretty rare, though. It seems to happen more with sites that I am logged in to, as opposed to something like google that does not verify users. Refreshing simply 'starts over' from the beginning of loading the page, and IE often does not offer the same info (userid, etc) if the page is refreshed. It is a security thing.
Call your cable provider. Here's a tip: if they can't solve it quickly, call back in a few minutes and get another tech who can solve it.
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