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The manager might be sticking up for his worker because maybe the guy works a ton and it would be hard to replace him. That could be a reason too. Try to think about the manager's position (this might be the case, might not):
I have a worker who works a ton (or average) and replacing would be rather difficult, so I hear one complaint from a customer and I am supposed to have to put forth more effort and work just because of this one incident.
Take matters into your own house, make him [asshole, not manager] and fuck him up, either physically or mess with his car, etc. Nothing illegal though....................
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Brian Griffin: Ah, if my memory serves me, this is the physics department.
Chris Griffin: That would explain all the gravity.
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