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i think that sympathy is something that is required.
i know a lot of people who turn to drugs because of depression and whatnot, and end up addicted. If you said to one of them 'get your frickin ass in gear and snap out of it' all your likely to do is send them spiralling further.
however, you need something to get them off the drugs, sort out the underlying problems.
it all depends on the reasons and the user, addiction isn't a generalistation, it's a personal thing most of the time.
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