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Complain and help him learn a little life lesson here. Sure, he may not learn it, but if you beat him up, he will continue to believe that his way is the way to get things done.
I work for a multi-billion dollar Fortune 500 company here in the US. I head a company group that studies our electric usage patterns. We spend approximately $18 million a year in electricity. Anyway I was trying to get some information on one of our accounts, and I was dealing with a large utility in Texas (that was coincidentally in the middle of a $6 million negotiation with us). I called their customer service number and asked for some basic information on the account so we could get it billed correctly. The customer service representative said she couldn't give me the information since I wasn't the one that set it up. She wouldn't budge even though I was from the company in question. Well that was fine since I understand that all companies have rules, so I asked to speak to her manager. She hangs up on me. I thought it was a mistake, so I called back and got the same woman. She hung up as soon as she heard my voice. I waited till the morning and called the contact for the contract we were negotiating, and I complained. I heard she was severely reprimanded. I would have done the same thing regardless of whether we had a position of power over this company or not. I just don't put up with bs when it comes to business and when I haven't done anything to deserve it. I can only hope that a lesson was learned.
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