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As a retail manager I have my own take. My attitude towards our guests is in some ways based on the attitude projected towards me. While I am more than happy to go out of my way and"service" someone who is at least somewhat kind, I have no problem giving an a@#hole a bit of their own bitterness.
The saying that "the customer is always right" is no longer accurate. But if you come in with a decent attitude, you will recieve the service you deserve.
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Holding onto anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned. - Buddha
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