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Or even better, a field called "locked_by", containing the user ID of the user who currently has it locked. That way if you pull up a record you can alert that it's locked by Joe over there, and instruct the user to go whack Joe on the back of the head with a phone book.
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see, that's where I started...phone books and all. Problem is, when that jackass Joe doesn't log out of the system, but simply closes the browser instead, the call stays locked by Joe.
Hence the circle of crap I'm currently stuck in.