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I'm suprised they aren't giving you more help with this.
When my dell burner started acting up they had a technician sent to my dorm room 2 days later! He even replaced it with a faster drive. Maybe you aren't being demanding enough or something, but give them hell and you should easily be able to get a new drive.
Are you by chance using Easy CD Creator? If you are, try reinstalling the software with the newest version, or use a different program all together.
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"Little racoons and old possums 'n' stuff all live up in here. They've got to have a little place to sit." Bob Ross.
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