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Do I what I did with my hard drive if you're under warranty. Say "My CD burner is broken, I would like a new one shipped to me tomorrow." It was a done deal, next day aired to me, and return shipping prepaid by Dell. They have to send you a new one free of charge, as long as the original is returned within X number of days. When I was having troubles ghosting my drive, I also called and said "I'm having difficulties, I need the maximum 5 day return extension." Boom, extended 5 days. Be authorative with those idiots at Dell, or you'll never get anywhere with them.
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