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Prince · 03-15-2004, 08:42 AM

Ok, here's the problem: if I burn a cd-r with hundreds of small files on it, it's usually fine. If I burn a cd with large files on it, from a hundred MB up, about 6 times out of ten I will experience trouble accessing the data later on.

I always have the burner software verify the data after burning. It's always fine. I put the disc in its case and on the shelf for two weeks. Pop it in the drive, it has no scratches, nothing. Try and copy a large file to the HD...

Unable to copy file - Invalid MS-DOS function

I don't understand it. I've tried different media, but I mostly just use Maxell. I've always considered it a trustworthy brand of blank media. I never experienced this with my old computer.

I've tried different burner software, different operating systems...the same deal. Sometimes the burner refuses to stop burning and "hangs". Sometimes it refuses to detect any discs but one during each logon session.

Sure, this could be a bad media problem. But it is happening way too often and particularly with large files for me to quite buy it. I had no such trouble with my old computer and its older burner.

I have Type 3 On-Site Service agreement (2-year optional warranty) bought and paid for, and it expires in August.

I spent an hour and a half on the phone with one of Dell's support technicians. Despite of a sometimes incomprehensible Indian accent, he was quite skilled, and ended up blaming the media.

He'll call again tomorrow. But really, what can I say? Is there a brand of media that I can buy that I could use and prove once and for all that the damn burner does not necessarily burn or access data correctly?

Or am I supposed to believe that every set of 30 Maxell cd-r's has about 12 faulty ones?

So far I see little reason to renew this warranty contract with Dell.

03-15-2004, 08:42 AM	#1 (permalink)
Prince /nɑndəsˈkrɪpt/ Location: LV-426	Burner probs, Dell disagrees Ok, here's the problem: if I burn a cd-r with hundreds of small files on it, it's usually fine. If I burn a cd with large files on it, from a hundred MB up, about 6 times out of ten I will experience trouble accessing the data later on. I always have the burner software verify the data after burning. It's always fine. I put the disc in its case and on the shelf for two weeks. Pop it in the drive, it has no scratches, nothing. Try and copy a large file to the HD... Unable to copy file - Invalid MS-DOS function I don't understand it. I've tried different media, but I mostly just use Maxell. I've always considered it a trustworthy brand of blank media. I never experienced this with my old computer. I've tried different burner software, different operating systems...the same deal. Sometimes the burner refuses to stop burning and "hangs". Sometimes it refuses to detect any discs but one during each logon session. Sure, this could be a bad media problem. But it is happening way too often and particularly with large files for me to quite buy it. I had no such trouble with my old computer and its older burner. I have Type 3 On-Site Service agreement (2-year optional warranty) bought and paid for, and it expires in August. I spent an hour and a half on the phone with one of Dell's support technicians. Despite of a sometimes incomprehensible Indian accent, he was quite skilled, and ended up blaming the media. He'll call again tomorrow. But really, what can I say? Is there a brand of media that I can buy that I could use and prove once and for all that the damn burner does not necessarily burn or access data correctly? Or am I supposed to believe that every set of 30 Maxell cd-r's has about 12 faulty ones? So far I see little reason to renew this warranty contract with Dell. __________________ Who is John Galt?