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Tilted Cat Head
Administrator
Location: Manhattan, NY
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Quote:
Originally posted by rekinom
The "screw me over" comment was made tongue in cheek, hence the smiley. I definately feel that I've got my money's worth all along. I just feel that the practices regarding the trial membership are a bit unscrupulous.
Exactly. A new "trial" member is more likely to cancel his service before his credit card is charged, then someone who has been a long standing member.
<a href="http://dictionary.reference.com/search?q=fraud">Fraud is:</a> An <i>intentional perversion of truth</i> for the purpose of obtaining some valuable thing or promise from another.
Ok, so how is prioritizing the accounts of trial members not a <i>intentional perversion of truth</i>, when the whole point of a trial is to test the service as if you were a member? When you ask customer service directly about this, and they respond that the system is "first come, first serve", when it is not, how is this not a <i>intentional perversion of truth</i>?
It may or may not legally be fraud... I really don't care one way or the other... but their behavior <b>as it relates to the trial membership</b> has been unethical in the least.
The only connection between FilmCaddy and Blockbuster I've seen was <a href="http://www.forbes.com/2003/04/21/cx_pp_0421bbi.html">this article in Forbes</a>.
The nearest Blockbuster is 45 minutes away, so I obviously haven't dealt with them much.
Yes, I am voting with my wallet... I cancelled Netflix where I was paying 26$ for four movies at a time and have subscribed to FilmCaddy where I will pay 20$ for four movies at a time.
Actually, the FilmCaddy films were delivered to me just as quickly as NetFlix... and in much better mailing envelopes (with foam even!). So... I'm paying less money for the same service, plus as a trial member it appears that I'm treated the same as everyone else (ie., unlike my Netflix trial, I didn't get my number 1 selection with FilmCaddy.)
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Netflix did have foam mailers for a time, but there was some problems with them since they returned to the original ones which I've had no problems with them at all.
As far as fraud, I cannot see this in any shape or form legally. As for unethical? I still don't see it since it's not the MAJORITY of people who are going to experience this same thing. i think that you are making a mountain out of a molehill. Most people are trying their service to determine if it's feasible and works for them. Even I have tested the Netflix system and put in new DVDs on so that I can get them on their release date. Time waited? Zero.... recieved. Other people, had long waits on their list.
What I'm paying for at netflix is the ability to have a managed list that comes one right after the other with little involvement from me. Going to blockbuster or other local vid stores where I have to remember what movies I wanted to watch, remember later that night that I actually wanted to see a different movie... It's already compiled for me and on my list.
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