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That's bullshit. They should be giving the shit back to her and they should be trying to get the money back from the theif. They make a shitload of money AND they broke the law. They should give the stuff back to her and replace the stuff she sold with similar used equipment.
I've never bought anything from them. Now I won't buy anything from them in the future. I'll also make sure that every person I know who buys gaming stuff knows about this story.
If they would have given her the stuff (even if it was just the stuff they had left) they could have made a customer for life and got good pub off of it. Now they look very bad.
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