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Some good advice above from all angles.... discuss and document.
Most companies have an "open door" policy, meaning you can safely go over your boss' head without fear of retribution. Obviously the new big boss os interested but also busy. However, it sounded like he had some interest in the success of the company.
I've heard that every success requires a certain amount of boldness. You're in a situation where you should probably go for everything. Lay out the situation like you did for us to the Big Boss.
I'm a so called big boss myself and it is amazing what I don't know that is going on that would kill me if I knew. Kije it always does when I find out! I appreciate information presented well and with a higher interest in mind.
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If you're wringing your hands you can't roll up your shirt sleeves.
Stangers have the best candy.
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