Lappy won't connect to the internet!

[WarMoney]

My laptop doesn't recognize the internet connection. It is hooked to our cable modem. It is saying network connected, but when I try to get online it says page not recognized. I tried the "repair connection" but it takes forever and finally stops.

Any wisdom on the subject would be appreciated.

[rlbond86]

Are you connecting directly to the modem or through a router?

Some ISP's require you to register a new device if you are hooking it up directly.
If you are behind a router, try this quick check:

go to start>run, type "cmd" (no quotes)
then type ipconfig /all

you will get a message with an IP address and subnet mask and gateway. It should look something like this:

Windows IP Configuration

Host Name . . . . . . . . . . . . : ilikepie
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : 3Com 3C920B-EMB Integrated Fast Ethe
rnet Controller #2
Physical Address. . . . . . . . . : XX-XX-54-0C-XX-XX

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce MCP Networking Adapter
#2
Physical Address. . . . . . . . . : 00-0C-XX-XX-XX-XX
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 172.16.4.210
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 172.16.0.1
DNS Servers . . . . . . . . . . . : 172.16.0.2

After that, you need to ping your gateway. So I would type "ping 172.16.0.1", but look up your gateway when you did the last command. If it works, you should get:

Pinging 172.16.0.1 with 32 bytes of data:

Reply from 172.16.0.1: bytes=32 time<1ms TTL=255
Reply from 172.16.0.1: bytes=32 time<1ms TTL=255
Reply from 172.16.0.1: bytes=32 time<1ms TTL=255
Reply from 172.16.0.1: bytes=32 time<1ms TTL=255

Ping statistics for 172.16.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

If it worked, try typing "ping 66.94.234.13" and then "ping yahoo.com", and post if you get anything unusual. Depending on the results, you might need to do different things.

[spindles]

The cable company I'm connected to in Oz requires that you power cycle your cable modem if adding in a different directly connected device. This is worth a try if your lappy is directly connected.

[WarMoney]

It is hooked to directly to a wireless router. It is wired so to speak. I tried looking for the gateway and that line was blank.

I tried a bunch of stuff, even system restore, then tried "repair connection"

It is saying "cannot renew IP address"?

[oiekeooiyw]

put in a static IP, Subnet, Gateway and DNS. you shouldn't have any issues after doing that.

if you are using a linksys wireless router, use IP 192.168.1.20, subnet 255.255.255.0, gateway 192.168.1.1, and DNS 4.2.2.1 and 4.2.2.3

[sashime76]

Start - Run - type cmd - a DOS window pops up -type ipconfig /release - wait a few seconds - type ipconfig /renew - exit. You should get a "...network disconnected.." message, wait a few more seconds, try getting on Internet again. If you know how to get into your router's admin, there should be a page that lets you restart the router. Static IP is probably not recommended by your ISP.