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Old 08-10-2008, 05:21 PM   #1 (permalink)
Insane
 
FlatLand Flyer's Avatar
 
Location: Eastern, WA
USB Ports not working?

I went on vacation for a week. I shutdown my computer, but did not unplug it from the power strip. When I got back, I turned it on and got the message that windows did not shutdown properly last time. I know it did when I shut it down. I just figured the girl that was dog sitting got on it and didn't shut it down right. No problem.

Then I realize, the keyboard does not work, when Vista gets done loading I have no mouse. It turns out that for some reason the USB 2.0 ports on the motherboard aren't working. I switch to an add-on port and restart, still no-go. I dig up an old ps/2 keyboard and it does work. I tab around, run anti-virus, nothing. Device manager tell me nothing. I keep messing around and during one of the restarts I get a blue screen that says windows shutdown to prevent damage to my computer and says it is due to bugcode_usb_controller (believe the last word is right). I get to the point where I just re-install windows. Wake up this morning after letting Vista install and that same blue screen is on. I reset the computer and Vista finishes loading. The USB ports still do not work.

The weirdest thing of all (to me) is that the USB's don't work for only controlling devices such as a mouse and keyboard. Printer works, flash drive works. I go buy a ps/2 mouse and begin rebuilding Vista to my personal preferences.

Now I intermittently get a little error message in the bottom right corner that says " a USB device has malfunction and is not working properly, click here to view". I click, the window shows no specific device that has malfunctioned. It even gave me this message when nothing was plugged into the ports.

Other than this, the system runs great like always. I am pissed I re-loaded Vista and lost all my bookmarks and what-not.

I am no tech guy by any stretch. My troubleshooting skills basically blow when it comes to comps. I have no idea how to fix this. I love my wireless keyboard/mouse combo and would like to use it again.

Any help would be greatly appreciated and please let me know if I need to elaborate further on anything.
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Old 08-10-2008, 07:07 PM   #2 (permalink)
The Computer Kid :D
 
Location: 127.0.0.1
Sounds like a really shitty situation and I feel pretty bad. I hate when shit like this happens, and you get so frustrated you just reinstall everything, and then find it doesn't work :-/

Here is what I'm thinking: your USB ports are OK. Something happened to the keyboard and mouse. I'd look for resetting options on them, but I'm sure you've tried that. If you still have a warranty, maybe return it? The evidence seems to point that the USB ports are fine - printer and flash drive still work and I assume other devices work.

When you say "controlling devices don't work", did you try OTHER USB keyboards / mice, or just tthe wireless ones you had?

If you have another computer, try the keyboard and mouse on that.
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Old 08-10-2008, 07:21 PM   #3 (permalink)
Insane
 
FlatLand Flyer's Avatar
 
Location: Eastern, WA
Tried other mice. They did not work. Do not have another computer handy to test wireless stuff.
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