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Originally Posted by analog
OH MY GOD!! IT TOOK TWO WHOLE HOURS TO FIX THE PROBLEM!! SOMEONE CALL THE FUCKING PRESIDENT SO THIS NEVER HAPPENS AGAIN!!!!!!
She probably also left it to the last minute.
Nope. I think that as well. If she was right, she saved them a ton more time than 2 hours. If she was wrong, at least she was imparting personally-known information to help them, even if it didn't matter.
Since when does something have to be a "rule" for a government agency to freak out about something?
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agreed. and it's not out of the realm of possibility that the clerk didn't "officially" reject the picture, instead making a suggestion that the parent freaked out about. who knows, but it certainly looks like the clerk at least tried to do them a favor.
I know this much, if the family had been denied entry to the south of france due to a bare shouldered passport photo, we'd be reading a slightly different version of the story--one in which the parents are still pissed at the government, only for not having suitable guidelines in their passport rules that are in accordance with foreign countries'.