Outlook Trash gone?

[arch13]

I have been batteling the W32.Randex worm for a while now. It's wrecked all sorts of havoc on my machine and has lead me to decide it's nuke time for the harddrive. Unfortunatly, that's at least two weeks away in my current time crunch.

The virus and it's irc payloads have done various goodies. Any attempt to scan with adaware or spybot invokes a system reboot for starters. hijack this can't find any services that don't belong. If a full system scan with Norton is run, it cuases a buffer overflow. Most hilariously, Norton is reporting that NavW32.exe and Symantic32.exe are both infected with Randex. The machine is regularly crashing at this point and crashing again on startup.

After one such crash while attempting to load the taskbar programs tonight, upon restart, there was no trash folder in Outlook. Hitting the Delete key produces no action whatsoever. I tried creating a folder called Trash (with capitalization), but Outlook still cannot delete emails anymore. At this point I'm thinking "Cute...".

Anyone have any idea how to bring back my outlook trash?

[jonjon42]

a. find process that doesn't belong (weird name, no idea what it does etc.) I believe one of them is winlogin
b. now try and scan again
c. registry changes are necessary.
it's all at norton's website. I don't see an independent installer but I also suggest you get off the net since this is a trojan horse...
http://securityresponse.symantec.com....randex.e.html

[nospam]

you might try reinstalling outlook...

[NeoRete]

If you're running XP, have you tried running system restore? It might be a long shot trying to revert to a previous point before the crash, but you could get lucky. I doubt that it will remove all traces of the virus, but at least you might be able to bring back your trash.

If you run antivirus, do it in safe mode (F8 on windows startup). Many of the virus processes won't be allowed to run, you can manipulate files more easily, and you might not have those crashes that you've been experiencing.