New Dell labtop, can't play DVD - Tilted Forum Project Discussion Community

slimpi66y · 08-12-2004, 05:02 PM

Hi all

I just bought a new Dell labtop, with winxp on it,

it has a DVD rom, but no DVD software with it(how strange), gave me the Roxie package,

anyway, I tried playing DVD using PowerDVD and Windvd, both programs will crash once on the 5 second mark of the DVD

tried both pirated dvd and original title DVD, nothing

please advice

it reads the DVD in windows explorer so I think the hardware's fine

slimpi66y · 08-12-2004, 05:53 PM

ShaniFaye · 08-12-2004, 05:56 PM

I may be off the mark here....so excuse me if I am...I rarely watch dvd's on my pc...BUT dont you have to set a region code in the player software? Im thinking I had to do something like that when I was playing with it when I first got mine

slimpi66y · 08-12-2004, 05:59 PM

Quote:

Originally posted by ShaniFaye
I may be off the mark here....so excuse me if I am...I rarely watch dvd's on my pc...BUT dont you have to set a region code in the player software? Im thinking I had to do something like that when I was playing with it when I first got mine

yeah, but I tried it with DVD bought locally

and how do I set the thing?

it was working fine on my desktop

ShaniFaye · 08-12-2004, 06:06 PM

That Im not sure about, I would guess there is somekind of setting option, I have since had to reformat my harddrive on my laptop and since I dont use it for dvd viewing I never loaded the program back. The help files for the Roxie program you mentioned should probably tell you.

slimpi66y · 08-12-2004, 06:14 PM

Quote:

Originally posted by ShaniFaye
That Im not sure about, I would guess there is somekind of setting option, I have since had to reformat my harddrive on my laptop and since I dont use it for dvd viewing I never loaded the program back. The help files for the Roxie program you mentioned should probably tell you.

well, I found the setting and Set it to Region 1 for Canada (it wasn't set),

but still have the same problems, damn

ShaniFaye · 08-12-2004, 06:18 PM

hmmm...That was my only idea....Im sorry it didnt work

bendsley · 08-12-2004, 06:30 PM

Will your computer play regular cdroms/cd-r's? If so, it is more likely you are having a small software issue. You might try looking on Dell's website (support.dell.com) and enter your service tag for specific downloads to your computer. They should have downloadable software for your DVD player. If all else fails, call Dell, tell them whats going on and I'm sure they would be more than happy to get you fixed up. Remember, just because the hardware is new doesn't mean there can't be something wrong with it, because UPS/FedEx don't care about what happens to the package, just that it gets to it's destination on time.

slimpi66y · 08-12-2004, 06:41 PM

Quote:

Originally posted by bendsley
Will your computer play regular cdroms/cd-r's? If so, it is more likely you are having a small software issue. You might try looking on Dell's website (support.dell.com) and enter your service tag for specific downloads to your computer. They should have downloadable software for your DVD player. If all else fails, call Dell, tell them whats going on and I'm sure they would be more than happy to get you fixed up. Remember, just because the hardware is new doesn't mean there can't be something wrong with it, because UPS/FedEx don't care about what happens to the package, just that it gets to it's destination on time.

great point

what's a service tag?

slimpi66y · 08-12-2004, 06:54 PM

Quote:

Originally posted by bendsley
Will your computer play regular cdroms/cd-r's? If so, it is more likely you are having a small software issue. You might try looking on Dell's website (support.dell.com) and enter your service tag for specific downloads to your computer. They should have downloadable software for your DVD player. If all else fails, call Dell, tell them whats going on and I'm sure they would be more than happy to get you fixed up. Remember, just because the hardware is new doesn't mean there can't be something wrong with it, because UPS/FedEx don't care about what happens to the package, just that it gets to it's destination on time.

it does sound like simply a software problem,

tried using windvd and powerdvd, very popular choices, no go,

tried reading the Dvd disc, reads fine,

rebooted and it plays vcd and other media,

it just doesn't play dvd media, it reads dvd data

MooseMan3000 · 08-12-2004, 07:31 PM

Quote:

Originally posted by slimpiggy
great point

what's a service tag?

A service tag is a small number that is listed on your computer somewhere. All Dells made in the past few years at least come with a sticker that has a barcode and the service tag on it. You can simply go to the Dell website and enter that code and it will give you the exact support and files you need for your specific machine. I second the notion that it's most likely software, but I wouldn't rule out hardware. Go check out the Dell support site. If you can't get it worked out, write or call Dell support, and they can help you out. It is, after all, their job.

slimpi66y · 08-12-2004, 07:46 PM

Quote:

Originally posted by MooseMan3000
A service tag is a small number that is listed on your computer somewhere. All Dells made in the past few years at least come with a sticker that has a barcode and the service tag on it. You can simply go to the Dell website and enter that code and it will give you the exact support and files you need for your specific machine. I second the notion that it's most likely software, but I wouldn't rule out hardware. Go check out the Dell support site. If you can't get it worked out, write or call Dell support, and they can help you out. It is, after all, their job.

I wonder if the standard package comes with a dvd software,

this is a company-issued, and the techs at the company is too lazy to help me

08-12-2004, 05:02 PM	#1 (permalink)
slimpi66y Upright	New Dell labtop, can't play DVD Hi all I just bought a new Dell labtop, with winxp on it, it has a DVD rom, but no DVD software with it(how strange), gave me the Roxie package, anyway, I tried playing DVD using PowerDVD and Windvd, both programs will crash once on the 5 second mark of the DVD tried both pirated dvd and original title DVD, nothing please advice it reads the DVD in windows explorer so I think the hardware's fine

08-12-2004, 05:56 PM	#3 (permalink)
ShaniFaye Submit to me, you know you want to Location: Lilburn, Ga	I may be off the mark here....so excuse me if I am...I rarely watch dvd's on my pc...BUT dont you have to set a region code in the player software? Im thinking I had to do something like that when I was playing with it when I first got mine __________________ *I want the diabetic plan that comes with rollover carbs. I dont like the unused one expiring at midnite!!*

08-12-2004, 06:06 PM	#5 (permalink)
ShaniFaye Submit to me, you know you want to Location: Lilburn, Ga	That Im not sure about, I would guess there is somekind of setting option, I have since had to reformat my harddrive on my laptop and since I dont use it for dvd viewing I never loaded the program back. The help files for the Roxie program you mentioned should probably tell you. __________________ *I want the diabetic plan that comes with rollover carbs. I dont like the unused one expiring at midnite!!*

08-12-2004, 06:18 PM	#7 (permalink)
ShaniFaye Submit to me, you know you want to Location: Lilburn, Ga	hmmm...That was my only idea....Im sorry it didnt work __________________ *I want the diabetic plan that comes with rollover carbs. I dont like the unused one expiring at midnite!!*

08-12-2004, 06:30 PM	#8 (permalink)
bendsley Professional Loafer Location: texas	Will your computer play regular cdroms/cd-r's? If so, it is more likely you are having a small software issue. You might try looking on Dell's website (support.dell.com) and enter your service tag for specific downloads to your computer. They should have downloadable software for your DVD player. If all else fails, call Dell, tell them whats going on and I'm sure they would be more than happy to get you fixed up. Remember, just because the hardware is new doesn't mean there can't be something wrong with it, because UPS/FedEx don't care about what happens to the package, just that it gets to it's destination on time. __________________ "You hear the one about the fella who died, went to the pearly gates? St. Peter let him in. Sees a guy in a suit making a closing argument. Says, "Who's that?" St. Peter says, "Oh, that's God. Thinks he's Denny Crane."