NEC Phone Systems?
 

Does anyone have experience with NEC business phone systems? A customer of mine uses a DS1000 system and has issues. Their setup was a DIY project so their access to real phone installers would be starting fresh.

Simple needs: They want evening calls to be dump directly to voicemail. Right now it's done by automatic schedule. Rather than use the programmable schedule they would like to control day/night with the attendants' night buttons. From what I gather this means trunks must terminate at attendant stations. But voicemail docs state trunks must terminate at the master voicemail extension (700), not a handset. Is there a secret? Overflow from attendant's station to voicemail? The documentation is extraordinary in its ability to trigger ADD. I don't want to mess with settings too much for fear of creating new issues.

Yes, this is far afield but then so are our member skillsets. :)