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I used to get a little weirded out when someone would address me as Mr. [Surname] but as I get older, it bothers me less. The age gap being a little wider now...
In general, it doesn't bother me at all how formal or informal people are with me in customer service situations. The only time it bugs me is when I am getting the run around because they always seem to ramp up the name thing when that happens.
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