If it's sincere, I don't mind at all. I used to work for a company that required us to use someone's name at least 3 times in the call. We had all the person's information in front of us and it was an inbound call center. In those instances I feel its a sign you're paying attention to the person on the phone instead of being a robot.
I think a look and smile of recognition and remembering something I mentioned I liked/or ordered goes much further with me than glancing at something I've given you that has my name on it.
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Calling from deep in the heart, from where the eyes can't see and the ears can't hear, from where the mountain trails end and only love can go... ~~~ Three Rivers Hare Krishna
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