Hello all,
I haven't posted much on this forum though I have read a lot and there seems to be a lot of knowledgeable people here so I am hoping I get some great fast and hopefully easy to understand answers
.
I have a older computer [specs at the end] running windows xp pro SP3. It has the realtek AC97 sound device. The only things that have changed in the last two weeks are the following:
Linksys wireless adapter installed [before problem]
MagicJack phone adapter installed [after problem]
both softwares are fine.
Inbetween there somewhere I ran microsoft update and switched up to SP3 [I hadn't run update in about a year [yes i am lazy]] and also downloaded 28 other updates that installed but i can't recall if this problem happened before or after this.
Now two weeks ago for no apparent reason I started having audio issues. Sound section says I have no audio device installed, however sound still worked on everything. System sounds, webpage sounds, and stuff like winamp etc. However occasionally the web page streaming videos would stop making sound if i restarted the browser. If this occured I could reboot and once again I would have browser movie streaming sound until i had to restart it.
Also during this time the shutdown/start-up sounds still worked and the sounds made when a error message comes up.
I mention these because now in the last 3 days no web browser [tried firefox, internet explorer, and even opera] will play sound for any videos regardless of format. The computer error messages make no sound, and the shut-down start-up messages make no sound. However I can still watch movies and listen to music offline using winamp, vlc player, etc.
I have no idea exactly what happened and I am not terribly savvy in solving this issue. Someone on another forum told me how to get my system info so I will post that, and the sound information if you need more info from the system info I can post that too. Any suggestions would be extremely appreciated keeping in mind step by step instructions for complicated tasks would be most helpful.
Thanks in advance and now the info including some conflicts in case that matters:
[System Summary (C:\system.nfo)]
Item Value
System Name ME-CHUCK
System Manufacturer AWARD_
System Model AWRDACPI
System Type X86-based PC
Processor x86 Family 6 Model 8 Stepping 1 AuthenticAMD ~1662 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 8/6/2004
SMBIOS Version 2.2
User Name ME-CHUCK\chuck
Time Zone Eastern Daylight Time
Total Physical Memory 256.00 MB
Page File C:\pagefile.sys
[Hardware Resources]
[Conflicts/Sharing]
Resource Device
I/O Port 0x00000000-0x0000047F PCI bus
I/O Port 0x00000000-0x0000047F Direct memory access controller
I/O Port 0x000003C0-0x000003DF SiS Accelerated Graphics Port
I/O Port 0x000003C0-0x000003DF SiS 650/651/740/661FX/741/760 series
Memory Address 0xD8000000-0xDFFFFFFF SiS Accelerated Graphics Port
Memory Address 0xD8000000-0xDFFFFFFF SiS 650/651/740/661FX/741/760 series
IRQ 9 Microsoft ACPI-Compliant System
IRQ 9 Standard Enhanced PCI to USB Host Controller
IRQ 9 SCSI/RAID Host Controller
Memory Address 0xE1000000-0xE10FFFFF SiS Accelerated Graphics Port
Memory Address 0xE1000000-0xE10FFFFF SiS 650/651/740/661FX/741/760 series
Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF SiS Accelerated Graphics Port
Memory Address 0xA0000-0xBFFFF SiS 650/651/740/661FX/741/760 series
I/O Port 0x000003B0-0x000003BB SiS Accelerated Graphics Port
I/O Port 0x000003B0-0x000003BB SiS 650/651/740/661FX/741/760 series
I/O Port 0x0000D000-0x0000DFFF SiS Accelerated Graphics Port
I/O Port 0x0000D000-0x0000DFFF SiS 650/651/740/661FX/741/760 series
[Sound Device]
Item Value
Name Realtek AC'97 Audio
Manufacturer Realtek
Status OK
PNP Device ID PCI\VEN_1039&DEV_7012&SUBSYS_1B131019&REV_A0\3&61AAA01&0&17
I/O Port 0x0000E000-0x0000E0FF
I/O Port 0x0000E400-0x0000E47F
IRQ Channel IRQ 18
Driver c:\windows\system32\drivers\alcxwdm.sys (5.10.00.6300 built by: WinDDK, 3.93 MB (4,122,368 bytes), 8/14/2005 1:48 PM)
Name USB Audio Device
Manufacturer (Generic USB Audio)
Status OK
PNP Device ID USB\VID_06E6&PID_C200&MI_01\6&3ED78B0&0&0001
Driver c:\windows\system32\drivers\usbaudio.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 57.88 KB (59,264 bytes), 7/28/2009 10:44 PM)