Sorry, I'll be more specific. When I try to download the multiplayer patch, it will spend anywhere from 5 minutes to an hour downloading, and then it gives me the message "Error. Cannot connect to server." More often than not, it tells me that it's error 8-2587.
I've tried turning off firewalls, uninstalling firewalls, fiddling with router settings, most of the things suggested on the official forum and Hellgate Guru, and more. Still no luck. Someone's coming in tomorrow to look at the internet wiring in my flat (for a different problem.) Maybe they'll know if my ISP has something to do with this.
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