Quote:
|
Originally Posted by flstf
It has always surprised me that the one thing that requires excellent communication between companies and their customers (tech support) should be outsourced to people who can barely speak English. I wonder if they are doing this on purpose so people just get frustrated and hang up. They can still advertise that they offer support 24/7.
|
Actually this is something I learned from Outsourced the movie: English is the official language of the Indian government. Assuming you're speaking of Indians, they can speak the language quite well, as well as we can, only they speak it differently. That's why we outsourced there to begin with, there's a large labor force that already has mastery of the language. Imagine if our customer support was outsourced to the English countryside - those people are terribly difficult to understand, yet technically they speak the English language better than I do as they are closer to the source.