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Originally Posted by Cynthetiq
I realize now that customer service is where I've been most happiest. I love being the "hero", the person who comes to the rescue and is able to do things that were deemed impossible by everyone else.
Helpdesk level 2 or 3 suits me best. Helpdesk level 1 answering phones, I didn't mind it, but I didn't get the same level of satisfaction as having the bailout button to escalate something I diidn't feel like or didn't want to do to level 2 or 3.
only realized that this year. YMMV
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Such self-awareness!! Many people never get to that point. Sounds like you've almost created a brand for yourself in recognizing what gives you enjoyment at work.
It's so important to find something YOU like doing. What others think may help you focus but ultimately none of that matters.