I've seen my share of grouchy customers in retail, including an old man who threw a case of beer at a cashier for some reason. Although I'm rarely rude, my responses are probably a little different when I am getting paid to forget about my PMS and behave.
One woman was a notorious complainer, in every department she shopped in. When doomsday arrived and it was my turn to help her, I decided to head her off at the pass. When she opened her mouth to speak, I complimented her blouse. Okay, so I was blowing a wee bit of sunshine where it might not have actually belonged, but I wasn't outright lying. It really was a pretty color. Her face brightened and she told me that it was a K-mart special. Over time, I learned she had many of them. From then on, she would find me whenever she came into the store. Each time I saw her, I did a quick body scan. I noticed if she had a different hair style or color, new blouse, or lipstick, ANYTHING that would brighten her day and not send mine spiralling downward. When a coworker of mine complained about her in the lunchroom, I told him what worked for me. He literally choked on his lunch and said "you mean you compliment the old woman with the hairy legs and hairy chin? I don't know if I can do that." But he did, and she never complained to him again, either.
Oh, gawd, she is going to turn out to be a TFP'er and read this now, I just know it. I am so busted.
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"Ok, no more truth-or-dare until somebody returns my underwear" ~ George Lopez
I bake cookies just so I can lick the bowl. ~ ItWasMe
Last edited by ItWasMe; 08-28-2007 at 02:53 AM..
Reason: because I'm forgetful
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